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Application Support & Consulting Services

We’ve been here before. We know where to look, and we know what to do.

AlphaCare™ Application Support

Experts in your process and our instruments

Alpha’s global support network is made up of our own certified applications engineers, not contractors. They understand rubber and polymer processing, and they know every detail of our instruments and software.

Whether you need help interpreting a result, developing a new test, or troubleshooting an instrument or software question, they can work alongside your Quality or R&D team, on-site or remotely.

How our applications engineers help

Common Challenges

Bring us the problem. We’ll help you solve it.

Pick a struggle you’re having with your materials. Our applications team can show you how the Premier RPA can solve it, or at least pinpoint the cause.

Extruder problems

We’ve built test applications specifically for extrusion issues, so you know exactly what to test for in your compounds.

Raw material variation

Test raw materials the moment they arrive. Small process adjustments based on those results can be the difference between pass and fail later on.

See your data differently

We can customize how your software collects and reports data to match your preferences and conditions.

Hard-to-read curves

Unusual curve making limits hard to calculate? We’ll help you interpret it, often using built-in functions that are easy to miss.

AlphaCare™

We have someone who can answer that question

Our experienced applications engineers can become part of your Quality or R&D team. We offer consulting on-site or remotely to get to the source of the problem and give you the answers you need, fast.

For a quote on AlphaCare services for your specific issue, contact your Alpha representative or tell us what you want to know.

More AlphaCare™ Services

Support for every part of your lab

Calibration Services

Keep your instruments accurate with scheduled calibration and preventive maintenance.

Software Support

Upgrades, troubleshooting and training from the team that wrote your software.

Parts and Consumables

Genuine Alpha parts and consumables to keep your lab running.

Revolutionize Your Approach to Rheology Testing

Get started with a quote today and discover how Alpha’s advanced rheology instruments, dedicated support, and 60+ years of specialized expertise can advance your materials testing and drive product innovation.