Calibration and preventive maintenance from the people who built your instrument.
An out-of-calibration instrument drifts quietly, and by the time you catch it, you’ve already shipped questionable data or scrapped good material.
AlphaCare’s Calibration and Preventive Maintenance Program keeps your Alpha Technologies instrument running at original accuracy, from the people who built it.
When your instrument needs calibration or repair, the servicer you choose matters more than the price they quote. Third-party providers work without access to original specifications, original tooling, or original parts. Their fixes introduce variables you cannot account for, and those variables show up later as inconsistent results, failed audits, or unplanned downtime.
AlphaCare is the only service program built on this knowledge.
Every AlphaCare visit follows the same process, regardless of which tier you select.
AlphaCare includes ongoing technical support between scheduled visits.
Instruments on a CPMP schedule hold tighter tolerances over time. Instruments without one drift. The drift builds with every test run.
Beyond standard calibration, AlphaCare offers instrument-specific verifications:
AlphaCare offers four service tiers, from a single annual visit to a full preventive maintenance and repair contract.
Labs running one Alpha instrument with stable, low-volume testing.
Labs running instruments under moderate, consistent testing load.
Labs running instruments under heavy use or with repair history.
| Feature | Simplicity | Select | Advantage |
|---|---|---|---|
| Visits per Year | 1 | 2 | 4 |
| Repair visits Included | None | None | 1 |
| Calibration and Certification | ✓ Included | ✓ Included | ✓ Included |
| Reference Compound Setup | ✓ Included | ✓ Included | ✓ Included |
| Parts Replacement Guidance | ✓ Included | ✓ Included | ✓ Included |
| Phone and Email Support | ✓ Included | ✓ Included | ✓ Included |
| Customer Portal Access | ✓ Included | ✓ Included | ✓ Included |
| Priority Scheduling | No | ✓ Yes | ✓ Yes |
| Preferential Repair Rates | No | ✓ Yes | ✓ Yes |
| Service Rate | Standard | Standard | Standard |
| Contract Required | ✓ Yes | ✓ Yes | ✓ Yes |
| Best Suited for | Labs running one Alpha instrument with stable, low-volume testing | Labs running instruments under moderate, consistent testing load | Labs running instruments under heavy use or with repair history |
Request a quote and one of our service engineers will recommend the AlphaCare tier fitting your instrument and your testing schedule.
Upgrades, troubleshooting and training from the team that wrote your software.
Certified applications engineers who help you interpret results and solve process problems.
Genuine Alpha parts and consumables to keep your lab running.
Get started with a quote today and discover how Alpha’s advanced rheology instruments, dedicated support, and 60+ years of specialized expertise can advance your materials testing and drive product innovation.
