The Alpha Technologies Customer Resource Hub is a members-only library of videos, software downloads and courses, built to help your team get more from every Alpha instrument. Troubleshoot, install updates and find answers faster, on your own schedule.
Everything you need to keep your instruments running and your team learning, in one secure place.
Dozens of short, easy-to-follow videos explain virtually every function of your Alpha instruments and software, so you can find the answer and get back to work.
No more scheduling a technician visit or waiting for a hard drive in the mail. Download the latest software and firmware updates from a secure portal and install them yourself.
A growing library of in-depth courses builds your understanding of rheology and helps you unlock the full potential of your instruments, with topics such as Rheology & Polymer Science Fundamentals and Enterprise 101.
The Alpha team is always developing new courses and expanding the hub based on customer feedback, so there is always something new to learn.
In a production environment, every minute spent solving a problem is disruptive. The hub puts resources at your fingertips, from a new software update to the answer to a question, so you can keep operations on pace.
An Alpha instrument is a meaningful investment, and the more you understand it, the more insight it delivers. The hub teaches your team to get full value from your instruments, from saving time in daily use to designing complex studies.
The Customer Resource Hub is available to Alpha customers with an active support contract. Registration takes just a few minutes on the hub itself.
Register with your company email. Personal addresses such as Gmail, Yahoo or Hotmail can't be approved.
You'll find it next to the Ship To address on any Alpha invoice. If your company has more than one site, use the number for your site, including any suffix such as -2.
Your site needs a current support contract for an Alpha instrument or software.
Can’t find your account number, or not sure your contract is active? Contact our support team. No support contract yet? Learn about AlphaCare service plans.
Talk to a member of our team to learn more about the hub, our instruments and AlphaCare service contracts.
Get started with a quote today and discover how Alpha’s advanced rheology instruments, dedicated support, and 60+ years of specialized expertise can advance your materials testing and drive product innovation.
