Alpha Technologies launches Customer Resource Hub, offering instant access to instructional videos, software updates, and educational courses for rubber testing professionals.
HUDSON, Ohio – July 9, 2024 — Alpha Technologies, a leader in the rubber and polymer testing industries, is proud to announce the launch of The Customer Resource Hub by Alpha Technologies, a database of proprietary resources. The Customer Resource Hub has three primary components:
Instructional videos
A comprehensive database of user-friendly instructional videos on both simple and complex instrument functions.
Software and firmware
A secure portal for downloading software and firmware updates directly from a browser.
Educational courses
A growing library of in-depth educational courses.
The Alpha Customer Resource Hub was designed to streamline operations for clients by giving instant access to resources and support.
Efficiency is nonnegotiable in the rubber industry, especially in a production environment. We’re always available to connect with our customers directly, but when time is of the essence, we want them to get what they need as quickly as possible. With the Alpha Customer Resource Hub, our customers can find answers and download critical updates in just a few clicks, so they can get back to work.
Neil Friery
President, Alpha Technologies
The other primary purpose of the Alpha Customer Resource Hub is education, via a robust library of courses. Developed by rheological scientists and engineers, the course library is built on Alpha’s sixty years of experience in rubber testing.
Our goal with the course library is to empower our customers to extract the maximum possible value from their investment by understanding the many diverse applications of their Alpha instruments. We want to teach our customers to go beyond standardized testing and leverage their instruments to solve complex challenges and uncover data that will allow them to maintain a competitive edge in a fast-paced market.
Neil Friery
President, Alpha Technologies
An introduction to rheology is already available. Courses on instrument maintenance best practices and enterprise software use are currently in development.
The Alpha Customer Resource Hub
The Customer Resource Hub is only accessible to Alpha customers with an active software or maintenance contract.